What happens after a customer orders?
Understand the responsibilities for payment, printing, tracking, customer support and returns when you run a managed BowYEAH store.
Payment and production
The customer orders through your store. BowYEAH handles the payment and produces the merchandise after purchase. As the seller, you are responsible for supplying artwork you have permission to use, checking your approved products and promoting the range.
Dispatch and tracking
BowYEAH packs and dispatches orders. Tracking is available once it is added to the order. Production and delivery are separate steps: allow time for both and check the current estimate before promising arrival for an event. Contact BowYEAH if an order has a deadline.
Customer questions and returns
BowYEAH handles order support, delivery questions, returns and refunds. Direct customers to the contact information in their order email or store help page, with their order reference. The applicable returns terms depend on the product and circumstances; refer to the published terms and contact the team about a specific issue.
Seller earnings
Review order and earnings information in your seller account. Refunds and adjustments may affect the final payout. Payouts are due at the end of the following month; delivery charges are not seller earnings.